Week 14

Conflict Resolution

"I dogmatise and am contradicted, and in this conflict of opinion and sentiment I find delight." --Samuel Johnson, 1709-1784

"Begin challenging your own assumptions. Your assumptions are your windows on the world. Scrub them off every once in awhile, or the light won’t come in." – Alan Alda

"Speak when you are angry and you will make the best speech you will ever regret." – Ambrose Bierce

"Forgiveness does not change the past, but it does enlarge the future." – Paul Boese

"Every noble work is at first impossible." – Thomas Carlyle

"Tell me, I may listen. Teach me, I may remember. Involve me, I will do it." – Chinese Proverb

As Samuel Johnson reminds us [first quote above], conflict is not always a bad thing (see Week 9, "Stimulating Conflict and Debate"). However, this has to be done on a professional level. When conflict becomes personal, ad hominem, then someone needs to step in and deal with the situation.

Conflict Resolution. Open the links in "8 Steps for Conflict Resolution" and "Common Problems".

Covers the Thomas-Kilman Conflict Mode Instrument (TKI), the Interent Based Relational Approach (IBR) and the steps of the process.


Once you have completed all the readings for this week, please return to Canvas, click on the quiz link, and take the quiz. If you are not satisfied with your score, take the quiz over again. This can be done multiple times.

Once you have taken the quiz and achieved a grade with which you are satisfied, return to Canvas "Home" and click on the next week of readings.

Colby Glass, MLIS